Faq's

Why was my request for a PK estimate rejected?
Below are the most likely reasons why your request was rejected: Factor concentrate population pharmacokinetic model is unavailable for the specified b...
Thu, 2 Apr, 2020 at 1:29 PM
What if the factor concentrate I want to add is not on the list?
Our list of factor concentrates is regularly being updated with new products.  If you do not see the product you are looking for on the list you can either ...
Fri, 6 Mar, 2020 at 2:30 PM
How long does it take to receive a PK result?
The normal turnaround time is 24 to 48 hours.  If you have not heard back from us after 48 hours contact the Help Desk email account - wappshemo@mcmasterhkr...
Fri, 6 Mar, 2020 at 2:26 PM
If I work at more than one hemophilia centre, can I register for both?
You can belong to more than one registered centre in WAPPS-Hemo but you cannot use the same email address for both centres. Please send us a request by ...
Wed, 26 Feb, 2020 at 4:02 PM
Can I request a PK estimate if my patient has recently switched drugs?
A patient must be on a stable regimen before requesting a PK estimate. The patient should receive a minimum of 3 infusions with the new concentrate before s...
Sun, 23 Feb, 2020 at 10:09 AM
Can I correct a field in a sent PK request?
When a PK request is sent, the infusion information cannot be changed. To correct the request, you may copy the infusion information by clicking the Copy ic...
Sun, 23 Feb, 2020 at 10:09 AM
What does it mean when I try to merge infusions and I receive a message that there are no infusions appropriate for merging?
To merge infusions, specific criteria must be met. First, ensure you selected the correct primary infusion. If it is correct, any infusions you want to merg...
Sun, 23 Feb, 2020 at 10:08 AM
When I try to finalize the measurements, I receive an error message saying I must add at least one plasma sample before finalizing.
Please ensure you have clicked the Save button to the right of the sampling information. If the information is not saved, it will not recognize the inputted...
Sun, 23 Feb, 2020 at 10:08 AM
Can I change incorrectly inputted information for an infusion?
If you have put in any of the following fields incorrectly: drug, lab test, lab standard, height, weight, total units administered, date/time, or infusion i...
Sun, 23 Feb, 2020 at 10:07 AM
How do I request a factor concentrate that is not on my list?
Under Inactive Drugs, select the drug you would like to add, the lab test used, and then select ‘add drug specifics.’ Only administrators for the centre may...
Thu, 2 Apr, 2020 at 1:32 PM