Faq's

What does it mean when I try to merge infusions and I receive a message that there are no infusions appropriate for merging?
To merge infusions, specific criteria must be met. First, ensure you selected the correct primary infusion. If it is correct, any infusions you want to merg...
Sun, 23 Feb, 2020 at 10:08 AM
When I try to finalize the measurements, I receive an error message saying I must add at least one plasma sample before finalizing.
Please ensure you have clicked the Save button to the right of the sampling information. If the information is not saved, it will not recognize the inputted...
Sun, 23 Feb, 2020 at 10:08 AM
Can I change incorrectly inputted information for an infusion?
If you have put in any of the following fields incorrectly: drug, lab test, lab standard, height, weight, total units administered, date/time, or infusion i...
Sun, 23 Feb, 2020 at 10:07 AM
How do I request a factor concentrate that is not on my list?
Under Inactive Drugs, select the drug you would like to add, the lab test used, and then select ‘add drug specifics.’ Only administrators for the centre may...
Thu, 2 Apr, 2020 at 1:32 PM
How can I change an incorrectly entered birthdate/gender for my patient?
Unfortunately, some information (gender and birthdate) cannot be changed after they are entered into the system. If this information is incorrect, we sugges...
Sun, 23 Feb, 2020 at 10:04 AM
Why do I receive an error message when I try to log on for the first time?
When a centre is registered with Wapps-Hemo, the requestor receives an email with a temporary password to log in. Once logged in, this person is an admi...
Wed, 19 Feb, 2020 at 12:27 PM